Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Roku Premiere stopped working. Tried rebooting but tv will not even turn on. Remote does not work.

My Roku Premiere  stopped working.  T V will not come on even after rebooting. Remote does not work either.

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Roku Employee
Roku Employee

Re: Roku Premiere stopped working. Tried rebooting but tv will not even turn on. Remote does not wo

@saratogajoe 

Thanks for the note.

Can you please clarify the issue that you are experiencing? Is your TV working or is the Roku device not working? Is the Roku device powered by plugging into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter?

With more information and clarification we will be able to assist your further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Roku Premiere stopped working. Tried rebooting but tv will not even turn on. Remote does not wo

I am having the same issue, it just started happening today (4/22/20) for me. 

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