Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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BrianKelly
Level 7

Roku Premiere is dead. Not like previous "deads" in other posts. DEAD, dead.

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I have had a perfectly functioning Roku Premiere attached to a TV in my bedroom since March of 2020.

Starting yesterday, it died.  Some people say, "Roku is dead because I get a gray screen" or something.  That is not dead; that is only injured.

Mine is dead.  It has no light on the front at all, nothing happens when you unplug it and plug it back in, factory reset does nothing.  It is 100% deceased, showing no signs of life and no responsiveness.

I have tried different power cables and different power supplies and ruled these out as they worked fine with other devices.  I tried a factory reset with a paperclip, but that does nothing--literally nothing; no lights flicker or anything else that would imply it is at least receiving stimuli.  Nothing.

So, any suggestions (besides buy a new one, given it is less than a year old)?

Thanks in advance for your assistance.

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renojim
Level 21

Re: Roku Premiere is dead. Not like previous "deads" in other posts. DEAD, dead.

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1 Reply
renojim
Level 21

Re: Roku Premiere is dead. Not like previous "deads" in other posts. DEAD, dead.

Jump to solution