Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku Premiere activation

I have a new Roku Premiere.  This is replacing a very old Roku 3.  I have hooked it up.  I have gone through the activation process three times - entering my email, getting the activation code, going through all the info, entering my credit card, etc.  My phone tells me I am activated, but the screen on my TV does not change and just wants me to enter my email.

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Roku Employee
Roku Employee

Re: Roku Premiere activation


Thanks for the information.

If you are still unable to activate your Roku device, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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