Getting Started - Setup & How-to

[julianm]

I just bought a roku premier from Walmart. Im trying to set it up but on both of my tvs using the original hdmi and an extra I had neither one will my premier connect to my TVs. It just says no signal. I've tried all the inputs on both tvs with both hdmi cables. Power light is on the front of the device but I'm getting no signal on my tvs. Ive even hit the reset. Any ideas on how to get it setup?

[renojim]

Honestly, I'd just return/exchange it.

[makaiguy]

When you hit the reset, did you press and HOLD it for at least 30 seconds? Anything less will not do a complete reset.

[RokuMary-F]

Hi @julianm,

Thanks for getting in contact regarding the issue you are experiencing, I'd be happy to help take a closer look to see how we can help get you up and running.

Please send me a private message with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary