Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
julianm
Level 7
‎04-11-2021 12:47 PM

Roku Premier not connecting to TV. No signal message on setup

I just bought a roku premier from Walmart. Im trying to set it up but on both of my tvs using the original hdmi and an extra I had neither one will my premier connect to my TVs. It just says no signal. I've tried all the inputs on both tvs with both hdmi cables. Power light is on the front of the device but I'm getting no signal on my tvs. Ive even hit the reset. Any ideas on how to get it setup?

0 Kudos
Reply
3 REPLIES 3\
renojim
Community Streaming Expert
‎04-11-2021 06:57 PM

Re: Roku Premier not connecting to TV. No signal message on setup

Honestly, I'd just return/exchange it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
makaiguy
Community Streaming Expert
‎04-12-2021 10:16 AM

Re: Roku Premier not connecting to TV. No signal message on setup

When you hit the reset, did you press and HOLD it for at least 30 seconds? Anything less will not do a complete reset.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
Reply
RokuMary-F
Roku Employee
Roku Employee
‎04-12-2021 10:17 AM

Re: Roku Premier not connecting to TV. No signal message on setup

Hi @julianm,

Thanks for getting in contact regarding the issue you are experiencing, I'd be happy to help take a closer look to see how we can help get you up and running.

Please send me a private message with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

0 Kudos
Reply