Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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rschmauch
Level 7

Roku Not Connected Screen Keeps Happening

Hello there. For the last couple of weeks, I’ve been having issues with my Roku Streaming Stick. When I connect, I keep getting a screen that says Not Connected where the time usually appears. I’ve tried unplugging and replugging everything back in and resetting everything, but to not avail. Sometimes it works briefly, but then it goes right back to being Not Connected again. Also, when this happens, you can’t use the remote either. It’s such a nuisance and I want to be able to stream once again. The Roku Streaming Stick has worked for the past four years and now it seems like it doesn’t work anymore.
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9 Replies
DBDukes
Level 15

Re: Roku Not Connected Screen Keeps Happening

Perhaps something is interfering with the signal. Or, the antenna in the power cord is bad. You didn't swap out the power cord, did you?

A test of interference would be by taking the Roku Stick and connecting it to a TV that's much closer to your router. If that work, then it's highly likely it's something interfering with the wireless signal.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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rschmauch
Level 7

Re: Roku Not Connected Screen Keeps Happening

No. Power cord wasn't swapped out.

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rschmauch
Level 7

Re: Roku Not Connected Screen Keeps Happening

I tried a TV a lot closer to my router and the same thing happened. I still get a blinking white light and the Not Connected screen.

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DBDukes
Level 15

Re: Roku Not Connected Screen Keeps Happening


@rschmauch wrote:

I tried a TV a lot closer to my router and the same thing happened. I still get a blinking white light and the Not Connected screen.


That does not bode well. 

You said you did a "reset." Ensure you do a Factory Reset this way: while plugged in, hold down the Reset button on the device for at least 30 seconds. Not 29, or any length less than 30, but for a full 30 of continuously holding the reset button. If it slips off the button, start the count over. A full 30 seconds.

If that doesn't do it, and you are in range of a good network signal, there may be an issue with the Roku or the antenna.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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rschmauch
Level 7

Re: Roku Not Connected Screen Keeps Happening

I tried what you said and it didn’t work out. Should I try and purchase a new cord? Is the antenna in the cord? I have the Roku Streaming Stick-3600.

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DBDukes
Level 15

Re: Roku Not Connected Screen Keeps Happening


@rschmauch wrote:

I tried what you said and it didn’t work out. Should I try and purchase a new cord? Is the antenna in the cord? I have the Roku Streaming Stick-3600.


Honestly, I'd suggest just getting a new device. While the 3600 was a very good device, the current Stick+ is head and shoulders above it. I wouldn't suggest putting any more money into a device that dates from 2016. There would be a noticeable improvement in responsiveness from using the Stick+

I hate to have to suggest replacing a device, but it may be time.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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rschmauch
Level 7

Re: Roku Not Connected Screen Keeps Happening

Yeah, I just might have to replace it. I’d probably be better off. Thank you for everything.

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makaiguy
Level 20

Re: Roku Not Connected Screen Keeps Happening

Before scrapping your device, this might be worth a try:

  • Restart your router (even if other devices have no problem finding and connecting). Sometimes that's all it takes, if not keep going.
  • Restart the Roku to clear its memory via Settings > System > System restart (for a Roku TV it's Settings > System > Power > System restart). Again sometimes that's all it takes, if not keep going.
  • Find and connect to your network via Settings> Network > Set up connection

If that doesn't fix it, try disconnecting the power to your Roku for a few seconds.  When it comes back up, see if you then can set up the network connection.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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rschmauch
Level 7

Re: Roku Not Connected Screen Keeps Happening

It seemed like it was going to work, then it started to act up again.

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