Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku Express won't go past initial Roku screen

Bought a new Roku express today. I have it plug into the wall and connect to the TV and confirmed I get the jumping Roku screen. I put the batteries in the remote and the Roku won't go past the initial screen. Using my smartphone camera I confirm the IR is working. I pressed the reset button in the receiver, left unplugged for a minute and tried again and even tried a different outlet still nothing. I have no red lights on the device.
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Level 18

Re: Roku Express won't go past initial Roku screen

Sorry, but it sounds like the Roku express faulty, and that can't receiver IR commands. I would exchange it.

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