Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Lukenbark
Level 7

Roku Express plus not recognized by Samsung TV

I have a Samsung Smart TV model UN40C7000.  The Roku Express I had worked fine.  I had to upgrade to the Express plus due to Netflix compatibility.  I plugged the new unit into the same HDMI port and the TV does not recognize the plus at all.  I know the port is good as I just accessed the old Roku on prior to replacing it.  

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5 Replies
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dgrace
Level 11

Re: Roku Express plus not recognized by Samsung TV

Due to hdcp acknowledgement, you may need to unplug your tv from power, totally off, then back on. It may then see the new device. Good luck.

"I might be moving to Montana soon..."
FZ
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Lukenbark
Level 7

Re: Roku Express plus not recognized by Samsung TV

Nope.  Have done this multiple times.  The Samsung is not recognizing the Roku device.  I have had this problem previously.  For some reason the Samsung doesn't always recognize devices.  HDMI ports are good, so is power.  Tried composite cables, still not working

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Tivoburkee
Level 16

Re: Roku Express plus not recognized by Samsung TV

Did you try different hdmi cable?

Edmund
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Lukenbark
Level 7

Re: Roku Express plus not recognized by Samsung TV

Yes.  Two different cables.  

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Bass_NJ
Level 7

Re: Roku Express plus not recognized by Samsung TV

I have the exact same issue but with Roku Ultra. I was hoping this an easy fix because I much prefer the ease of the Roku remote for controlling the TV.

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