Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Estes814
Level 7

Roku Express loop restart with software update

0 Kudos
19 REPLIES 19\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express loop restart with software update

@Estes814 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to update and setup your device. Then once your device is setup, switch back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Wildegenes
Level 7

Re: Roku Express loop restart with software update

I just bought a brand new Roku and am stuck in this endless software update loop. There is something wrong with the product when this happens right out of the box. This is my third Roku. The first two were simple and reliable. I'm not  tech-savvy and don't think that should be a requirement to set up a roku.

Annelie Wilde

 

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express loop restart with software update

@Wildegenes 

Thanks for the post.

Have you tried the troubleshooting step that I posted in my previous post?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
snirrep
Level 7

Re: Roku Express loop restart with software update

I had the same thing. Turned out it was a power supply problem. Plug it in to a USB plug min output 1.5A.

The supply from my TV gave me a blue light on the Roku but it was stuck in a reboot loop. I tried the restarting the Roku and wifi as suggested above without success. Plugging it in to a mains adaptor fixed the problem.

Tags (1)
0 Kudos
ldrascic
Level 7

Re: Roku Express loop restart with software update

This same thing is happening to me. I tried to connect to a personal hot spot to get it to update, but that didn't work either. It is just a cycle of "lets get started", choose your network, update, then again and again... I don't know how to fix this. I also tried plugin the USB into both the TV and the port they give, but that didn't change anything. 

PLEASE HELP!

0 Kudos
lb123
Level 7

Re: Roku Express loop restart with software update

i am slightly tech savvy. this is garbage software and hardware. on my 3 express. reboots at startup, activation not working and loops, wtf do i need this aggravation for. oh yeah the family.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express loop restart with software update

@lb123 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot to update and setup your device. Then once your device is setup, switch back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Insanity1
Level 7

Re: Roku Express loop restart with software update

I have the same issue tried rebooting the modem, changed network ID, hard reset, this is a nightmare. Even tried Hotspot God damm, this software is broken, fire everyone involved in this stupid update. I need this resolved yesterday.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express loop restart with software update

@Insanity1 

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet with the provided cable and adapter? We would highly recommend the latter.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos