Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.

Roku Express fault code 020 when setting up, Have been gifted the Roku for Christmas and set it up with our Sony Bravia KDL 32V4000 registered with the service providers but everytime we try to watch the program will start and within seconds the fault code appears, Any advise would be appreciated.

1 Solution

Accepted Solutions

Thanks for the inquiry.

The error code 020 is related to a HDCP Error.

For troubleshooting steps for HDCP errors, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

2 REPLIES 2\

Thanks for the inquiry.

The error code 020 is related to a HDCP Error.

For troubleshooting steps for HDCP errors, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator

The unplugging and plugging of the HDMI did not work for my tv. Any other solutions available?