Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Juxta6
Level 8

Roku Express endless purple startup screen.

Brand new Roku Express. Connected it to my T.V. It told me it needed to update to the latest version. Now it has been 6 hours(?) of an endless cycle of a ROKU lettering pop-up with the jingle. Then it goes to a purple screen for a bit. Black for a moment and then back to the ROKU lettering and jingle. I’ve tried everything I could find on the internet. I can’t make it go to anything else. Hit the reset button. Did the home button arrows trick. Turned off the tv. Plugged it into the hdmi and not the wall. Unplugged the internet. Left the Roku plugged in but unplugged the tv. Plugged the tv in and reset with the tv off. No matter what I do as soon as I plug it in or turn the tv on it is refreshingly endlessly. It isn’t connected to any Roku account. I took the batteries out of the remote. Kept them in. I mean... What now?? 

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8 Replies
renojim
Level 21

Re: Roku Express endless purple startup screen.

First, make sure you're using the supplied power adapter.  If you're already doing that, try using your phone's hotspot (if possible) just to get through the initial setup.

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Juxta6
Level 8

Re: Roku Express endless purple startup screen.

I can’t get to any screen because it won’t stop loading. And I’m obviously using the equipment that Roku sent me. I appreciate the suggestion but I’ve tried everything. Where is Roku support at?

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Juxta6
Level 8

Re: Roku Express endless purple startup screen.

I would like to know how you suggest I hook it up to a different internet if I can’t get the screen to change from a blank purple one or the ROKU lettering??

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renojim
Level 21

Re: Roku Express endless purple startup screen.

With the power connected, find the reset button and use a paperclip or something similar to hold it in for no less than 30 seconds regardless of what's showing onscreen.

Juxta6
Level 8

Re: Roku Express endless purple startup screen.

Right. Then what? As my description says it does nothing to the device. Five seconds ten seconds ten minutes. Nothing. T.V. Connected and on or tv connected and off. Unplugging the device for minutes or seconds or even 8 hours and plugging it back in. Nothing changes it. So how am I supposed to connect it to the internet?

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DBDukes
Level 16

Re: Roku Express endless purple startup screen.


@Juxta6 wrote:

Right. Then what? As my description says it does nothing to the device. Five seconds ten seconds ten minutes. Nothing. T.V. Connected and on or tv connected and off. Unplugging the device for minutes or seconds or even 8 hours and plugging it back in. Nothing changes it. So how am I supposed to connect it to the internet?


Keep in mind that you only previously said that you hit the reset button. Most people would press and release, or press and release once they saw something happen on the screen. Neither of these are sufficient. What @renojim was trying to ensure is that you understood that you must press and continuously hold for a full 30 seconds. Anything less is not enough. Not an estimated 30 seconds, not about 30 seconds, not "oh, I'm sure that's 30 seconds," but a full 30 seconds. Your description to which you refer does not confirm that and gives no estimate, much less exact, measurement of how long the Reset Button was held. As part of a proper troubleshooting process, @renojim is trying to rule that out. Copping an attitude doesn't help, or entice others to help. 

Now, you're wanting a fix. We all get that. We fully understand. But, what you're experiencing isn't common. When it has occurred, instances where it was reported, a full factory reset via 30-second Reset Button did the trick. So, this needs to be ruled out first. And, unless and until you report that you held the button for a full measured 30 seconds, we're stuck on this step.

The alternative, to my limited knowledge, is the device is defective and should be returned/replaced. 

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Juxta6
Level 8

Re: Roku Express endless purple startup screen.

I used a stopwatch to time it. The screen will pause and some lights change but it goes right back to the purple refresh screen. I’m not giving an attitude. I wrote in my original post that I’ve tried everything I’ve read online to fix it. Any and everything.  

Just to clarify I tried this with the tv on and the tv off. Both with a stopwatch.

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DBDukes
Level 16

Re: Roku Express endless purple startup screen.

I'd return it to the store from which I purchased it. The Roku Express is a decent device, so exchanging it would be a fine idea.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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