Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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H_Mackin
Level 7

Roku Express connecting and then restarting

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I have bought a new Roku Express and I am trying to get it connected in my dorm room. I know other students that have connected just fine so I know i can be done. I registered my device through the college and when I go to get the WiFi connected it says Internet and Wireless connected but then it tries to update the Roku. When the updates start the whole device restarts and then the process starts all over without actually getting anything set up

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renojim
Level 21

Re: Roku Express connecting and then restarting

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Try using your phone as a hotspot and connect to that just to get through the initial update.  Once it completes you can connect to your school's Wi-Fi.

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Bartv2020
Level 7

Re: Roku Express connecting and then restarting

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I’m having the same problem have they got back to you yet? 

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renojim
Level 21

Re: Roku Express connecting and then restarting

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Try using your phone as a hotspot and connect to that just to get through the initial update.  Once it completes you can connect to your school's Wi-Fi.

View solution in original post

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