Getting Started - Setup & How-to

[H_Mackin]

I have bought a new Roku Express and I am trying to get it connected in my dorm room. I know other students that have connected just fine so I know i can be done. I registered my device through the college and when I go to get the WiFi connected it says Internet and Wireless connected but then it tries to update the Roku. When the updates start the whole device restarts and then the process starts all over without actually getting anything set up

[Bartv2020]

I’m having the same problem have they got back to you yet? 

[renojim · Accepted solution]

Try using your phone as a hotspot and connect to that just to get through the initial update.  Once it completes you can connect to your school's Wi-Fi.