Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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prapp2
Level 7

Roku Express Stopped Working

My remote works, and the power on Roku comes up, the TV is on the right input, but Roku stopped working, just shows blank screen.  No access to menu or settings.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Stopped Working

@prapp2

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Is there a light on the Roku device? Do you see anything on the screen before it goes blank?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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prapp2
Level 7

Re: Roku Express Stopped Working

The light comes on on the Roku device, but the TV screen never displays anything.

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atc98092
Level 21

Re: Roku Express Stopped Working

Do you have a different TV you can test it on? This might confirm a bad HDMI connection, or at least confirm a failed device. You might also try a different HDMI cable. They can and do fail for no reason sometimes. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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