Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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prapp2
Level 7

Roku Express Stopped Working

My remote works, and the power on Roku comes up, the TV is on the right input, but Roku stopped working, just shows blank screen.  No access to menu or settings.

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6 REPLIES 6\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express Stopped Working

@prapp2

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Is there a light on the Roku device? Do you see anything on the screen before it goes blank?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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prapp2
Level 7

Re: Roku Express Stopped Working

The light comes on on the Roku device, but the TV screen never displays anything.

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atc98092
Community Streaming Expert

Re: Roku Express Stopped Working

Do you have a different TV you can test it on? This might confirm a bad HDMI connection, or at least confirm a failed device. You might also try a different HDMI cable. They can and do fail for no reason sometimes. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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nc15501
Level 7

Re: Roku Express Stopped Working

I have a streaming stick and an Express. The Express has worked fine until this morning, when the remote stopped working. Tried the phone app, and that worked briefly until I decided to try a reset. Now I get a weak white blinking light or nothing, and my phone app says it can find the Express. So neither the remote nor the Express seems to be working. 

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nc15501
Level 7

Re: Roku Express Stopped Working

Sorry, correction to previous message. Sloppy typing. My phone app said it COULDN'T (not CAN) find a device until I swapped the stick onto the TV where the Express had been. Then, finding and typing in the IP of the stick, the app finally found the device. Can't do that with the Express because I can't get into it to go to About and find its IP number. 

Please help. Can't use the Express at all now. 

Thanks.

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renojim
Community Streaming Expert

Re: Roku Express Stopped Working

Are you using the supplied power adapter or the TV's USB port?  If one, try the other.  If you have a power adapter/charger from a phone or tablet give that a try.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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