Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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AmberChantel
Level 7

Roku Express: Error Code 004

Recently bought a Roku express.  Connected fine but when to update software and it says software failed due to an internal error 

error code: 004.  
Any idea what this may be? 

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8 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express: Error Code 004

@AmberChantel 

Thanks for the inquiry.

We would recommend taking a look a the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

In addition, I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update your device. Then once your device has been updated, try switching back to your home wireless network.

Keep us posted with what you find out. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Sp0o0kyC
Level 7

Re: Roku Express: Error Code 004

This doesn't answer what error code 004 means. I, too, am having the same issue while trying to set up a new TCL 6 series tv. 

 

For reference, tv is connected via Ethernet, modem has been power cycled a few times, internet speed is good (above 100mbps) and working on every other device. I've tried doing initial software update but it hangs at 49% every time before giving error code 004. Created a mobile hotspot using phone and connected TV wirelessly to it to try update and once again hung up at 49% before giving error code 004. Clarification on what error code 004 is would be appreciated. 

Joe35car
Level 7

Re: Roku Express: Error Code 004


@AmberChantel wrote:

Recently bought a Roku express.  Connected fine but when to update software and it says software failed due to an internal error 

error code: 004.  
Any idea what this may be? 


Remove your microsd and try. 

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Jpraz
Level 7

Re: Roku Express: Error Code 004

Did you ever get this resolved? I am having the exact same issue on my TCL Roku Tv as well

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Joe35car
Level 7

Re: Roku Express: Error Code 004

Try removing the microsd card. I swapped mine out and it worked fine. 

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renojim
Level 21

Re: Roku Express: Error Code 004

A Roku Express doesn't have a microSD card.  Stop offering that advice.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Express: Error Code 004

Hi everyone,

Thanks for the posts.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Donato
Level 7

Re: Roku Express: Error Code 004

 I took I took the MicroSD card out and it updated no problem

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