Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku Express: Error Code 004

Recently bought a Roku express.  Connected fine but when to update software and it says software failed due to an internal error 

error code: 004.  
Any idea what this may be? 

0 Kudos
1 Reply
Roku Employee
Roku Employee

Re: Roku Express: Error Code 004


Thanks for the inquiry.

We would recommend taking a look a the troubleshooting steps provided by our Support page here: What should I do if my Roku® device is unable to update software?

In addition, I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update your device. Then once your device has been updated, try switching back to your home wireless network.

Keep us posted with what you find out. 


Danny R.
Roku Forum Moderator
0 Kudos