Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Roku Employee
Roku Employee

Re: Roku Express Died Today :-(

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@Marianne63 

Thanks for the inquiry.

How are you powering the Roku Express device? Is the device powered through the TV USB port or is plugged into the wall outlet? We would recommend making sure you are powering your device with the provided cord into a wall outlet.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Marianne63
Level 7

Re: Roku Express Died Today :-(

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Danny,. As said 'ditto here'. Meaning I did everything I'm suppose to do according to advise given earlier. My device has thus problem on and off on both tv"s. It's the stick. Not the connection. I am always plugged in on the wall. I notice that no matter the post this is your standard answer. Not helpful at all. As said, back to Apple. At least you get quality.

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Roku Employee
Roku Employee

Re: Roku Express Died Today :-(

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@Marianne63 

Thanks for the note.

I have escalated your issue to our Support team. They will follow up and will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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