Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Sancken9125
Level 7

Roku Express Broken Power Port

My 1 year old son got ahold of the express and broke the power cord so I tried others and it won’t work so I ordered the replacement cord for the express and it’s plugged into the wall with the roku power adapter and it still says low power and it comes on white but then flashes red

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1 Reply
Community Manager
Community Manager

Re: Roku express died

Thanks for reaching out! Physical damage is not covered under the standard warranty for your device. Unfortunately, it sounds like the power port may have been broken during that interaction. 

Feel free to send me a private message with your Roku device serial number, and the order # for your replacement power supply. I'll get you in touch with our support team directly to see how we can help. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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