Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Roku Erroneously Says My Email/Password Combo Is Invalid
I enter username and password. Roku says invalid. I display password and it looks OK to me. Finally I change password to an ultra easy one (in case I have to reenter it on my TV multiple times). Repeated tries still no good and password display still looks perfect to me. I update Paypal just in case the diagnostic is off. Still no luck. The end of last month and all this month, NO Roku. If I can't find a solution soon I'm just going back to Netflix. What can I do?
Re: Roku Erroneously Says My Email/Password Combo Is Invalid
Hey @gsolomon1003, not being able to log in sounds frustrating but let's see if we can get to the bottom of this. To clarify the issue you are experiencing, are you attempting to log into PTV1 Network or the Roku website? Feel free to reply to this message or send us a private message directly and we can help look into this issue.