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Level 7

Roku Erroneously Says My Email/Password Combo Is Invalid

I enter username and password. Roku says invalid.  I display password and it looks OK to me.  Finally I change password to an ultra easy one (in case I have to reenter it on my TV multiple times).  Repeated tries still no good and password display still looks perfect to me.  I update Paypal just in case the diagnostic is off.  Still no luck.  The end of last month and all this month, NO Roku.  If I can't find a solution soon I'm just going back to Netflix.  What can I do?

Thanks for your help.

Trish

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Roku Employee
Roku Employee

Re: Roku Erroneously Says My Email/Password Combo Is Invalid

@TrishC 

Thanks for the post.

Can you please clarify the issue you are experiencing? What are you trying to do?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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