Getting Started - Setup & How-to

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Bekirae10
Level 7

Roku 4K+ is stuck on bouncing Roku loading page

We just bought a Roku 4K+ last week. It worked great the first day. We got it connected and logged into our apps. Day 3 when we tried to turn it on, it was stuck on the bouncing Roku logo. 

I've unplugged it, held down the reset button, even unplugged it completely and hooked it up to another TV. As soon as the TV is turned on, it goes straight to the bouncing logo and won't do anything else. My phone app says that the device is not connected. help?!

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2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: Roku 4K+ is stuck on bouncing Roku loading page

When resetting the roku it has to be powered when you press and hold the reset button for at least 30 seconds. Pressing the reset when its unplugged does nothing. 

Edmund
Roku Community Streaming Expert

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku 4K+ is stuck on bouncing Roku loading page

@Bekirae10

Thanks for the post.

In addition to what @Tivoburkee mentioned, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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