Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Roku 3

I was gifted a Roku 3 from my aunt brand new never opened. I connected it to my Samsung tv, followed the setup then it says it will automatically restart but instead, goes back to setup. Please help.

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Level 10

Re: Roku 3

it sound like you are able to finish the setup but the roku not accepting new software after download.  suggest try pressing reset button 20-30 seconds until blink fast then try the setup again.  

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Roku Employee
Roku Employee

Re: Roku 3


Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating your Roku device and setup. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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