Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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raccelini
Level 7

Roku 3 setup

Hi guys and gals. I recently bought a Roku 3 and am having the same issue over and over again. So, I start up the roku and it asks me what language I want and I select one. Then it takes me through the wireless connection process and I enter everything it asks for. Then it tells me that it’s going to update and then restart. So it does all of that and it restarts. Meanwhile, I’m trying to link the device to my phone and it shows the loading circle and never changes. So the roku has restarted by this point and then, it takes me to a blank purple screen, stays like that for a couple seconds then it restarts again and takes me back to the language page. Am I doing something wrong here?

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Tivoburkee
Community Streaming Expert

Re: Roku 3 setup

I bought my Roku 3 back in March 2013 from amazon, that's a 7 year old roku you just bought? Whatever problems it has it because of age pure and simple. 

Edmund
Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Roku 3 setup

There were two models under the Roku 3 designation.  Model 4200 came out in 2013.  The 4230 was released two years later, with support for voice search being the only difference of which I'm aware.

My 4200 gets infrequent use in a guest room but still works.

We see lots of reports similar to  yours citing the whole gamut of Roku models.  Some people have reported success by connecting to a different wifi net (maybe at a neighbor's or a mobile phone wifi hotspot if you have this capability) and getting the Roku to complete its software download and setup.  Once working, you can update the net connection to the home net you will be using normally.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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