Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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mariaschatz67
Level 7

Roku 3 not working after factory reset

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I had been having problems with Roku 3 and I factory reset it and now when I turn it on it comes up go.roku.com/remotehelp but it is just there on that screen. 

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Tivoburkee
Community Streaming Expert

Re: Roku 3 not working after factory reset

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It's not telling you to press it five times, it wants you to press and hold it for five seconds before releasing it. 

Edmund
Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Roku 3 not working after factory reset

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It's probably trying to pair the remote.  Do you have the original remote or a voice remote that requires pairing?

Roku Community Streaming Expert

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mariaschatz67
Level 7

Re: Roku 3 not working after factory reset

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Yes it is the original remote. I put in new batteries. Pushed the little button 5 times like it had on the screen to do. And it did nothing.

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Tivoburkee
Community Streaming Expert

Re: Roku 3 not working after factory reset

Jump to solution

It's not telling you to press it five times, it wants you to press and hold it for five seconds before releasing it. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
mariaschatz67
Level 7

Re: Roku 3 not working after factory reset

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It works now. Ty for your help. Greatly appreciated.🙂

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