Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mariaschatz67
Reel Rookie

Roku 3 not working after factory reset

Jump to solution

I had been having problems with Roku 3 and I factory reset it and now when I turn it on it comes up go.roku.com/remotehelp but it is just there on that screen. 

0 Kudos
1 Solution

Accepted Solutions
Tivoburkee
Community Streaming Expert

Re: Roku 3 not working after factory reset

Jump to solution

It's not telling you to press it five times, it wants you to press and hold it for five seconds before releasing it. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

4 REPLIES 4
renojim
Community Streaming Expert

Re: Roku 3 not working after factory reset

Jump to solution

It's probably trying to pair the remote.  Do you have the original remote or a voice remote that requires pairing?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
mariaschatz67
Reel Rookie

Re: Roku 3 not working after factory reset

Jump to solution

Yes it is the original remote. I put in new batteries. Pushed the little button 5 times like it had on the screen to do. And it did nothing.

0 Kudos
Tivoburkee
Community Streaming Expert

Re: Roku 3 not working after factory reset

Jump to solution

It's not telling you to press it five times, it wants you to press and hold it for five seconds before releasing it. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
mariaschatz67
Reel Rookie

Re: Roku 3 not working after factory reset

Jump to solution

It works now. Ty for your help. Greatly appreciated.🙂

0 Kudos