Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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samy2710
Level 7

Roku 2 4205EU Streaming Media

Hi 

I bought a refurbished unit and when I connect the device to the TV , It takes me straight away to the Now TV channel and I can't go back to the home screen. When I press the return key or home key it does not help to get to the Roku Home Screen. I tested the remote on another Roku device the remote works fine. Is there a way to fix this issue.

Thanks  
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4 Replies
renojim
Level 12

Re: Roku 2 4205EU Streaming Media

Try a factory reset. Locate the reset button and hold it down for at least 30 seconds ignoring anything happening onscreen.

-JT
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samy2710
Level 7

Re: Roku 2 4205EU Streaming Media

This did not help. Is there a way to re-install the OS 
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atc98092
Level 17

Re: Roku 2 4205EU Streaming Media

"samy2710" wrote:
This did not help. Is there a way to re-install the OS 

The reset is resetting the OS to a "clean" state. It's as close to an OS reinstall as possible. If a hard reset doesn't resolve your issue, the player might be defective.
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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samy2710
Level 7

Re: Roku 2 4205EU Streaming Media

Okay, thanks for your time

Regards
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