Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Mavido
Level 7

Retroactively linking TV to Roku account

A few years ago I purchased a Sharp Roku TV. At the time I didn't think I'd be a Roku user so I never activated it.  Now I would like to add Disney+ and Apple TV.  I've created a Roku account but need to know how to retroactively link the TV to the account so I can add the channels.

Thanks!

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renojim
Community Streaming Expert

Re: Retroactively linking TV to Roku account

I imagine you have to perform a factory reset.  I don't know if that option is available from somewhere within the menus, but there should be a reset button on the back.  With the TV on press and hold that button for no less than 30 seconds.

https://support.roku.com/article/208757008

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HDMI2
Level 7

Re: Retroactively linking TV to Roku account

 
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makaiguy
Community Streaming Expert

Re: Retroactively linking TV to Roku account

On a Roku TV the menu path is the same as with a Roku streaming device:

From the Roku home screen:
Settings .. System .. Advanced system settings .. Factory reset.
Roku TV has one extra step: Factory reset everything.

Then follow the onscreen instructions.  The TV will restart and you'll have to set it up again from scratch.

IMPORTANT! When linking your device to a Roku account you may be directed to go to roku.com/link in a web browser on a computer or mobile device. Type this in very carefully and verify that you actually do go there. Otherwise you can end up at a scammer's fake Roku site where they may request you to pay bogus charges and will collect your payment information to use as they wish.  Roku does NOT charge for linking your set.  If you end up at ANY site not on roku.com (other than the https://my.roku.com/link that you'll get redirected to), back out and try again.

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I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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