Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dhillon4949
Level 7

Restart my roku account,my roku account has been stopped from two days.

Restart my roku account,my roku  account has been stopped from two days. Thanks. 

0 Kudos
4 REPLIES 4\
andyross
Level 16

Re: Restart my roku account,my roku account has been stopped from two days.

What do you mean by stopped? Is your Roku disabled entirely, or is it just a particular service that has been blocked?

0 Kudos
RandyC
Level 7

Re: Restart my roku account,my roku account has been stopped from two days.

We had not used Roku for over a year. Roku now will not show up on the TV set. Our account payment info was out of date. I have updated payment info. How do I get service again?

0 Kudos
RandyC
Level 7

Re: Restart my roku account,my roku account has been stopped from two days.

Be sure it’s plugged in.

0 Kudos
renojim
Community Streaming Expert

Re: Restart my roku account,my roku account has been stopped from two days.

@RandyC, if nothing is showing up on your TV it has nothing to do with your Roku account.  Make sure all the cables are connected and if your Roku uses a USB port for power make sure you're using the supplied power adapter and not your TV's USB port.  Does any light illuminate on your Roku?  Is it a stick or does it connect with an HDMI cable?  If it uses a cable, try another one.  If you have another TV, try it.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos