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Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Shbubblez
Level 7
‎12-29-2019 02:57 PM

Resolution not supported

My device just shut off after working for approximately an hour just fine. I pressed the reset button for 20 se ends to try the set up again and now all I get is "resolution not supported" on my screen. Please help

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atc98092
Level 20
‎12-29-2019 04:30 PM

Re: Resolution not supported

20 seconds isn't long enough to reset the Roku. It takes a minimum of 30 seconds, regardless of what's happening on the screen. It appears your reset attempt has gotten it stuck on a resolution setting your TV doesn't support, so a clean reset should clear it up. 

Please confirm the model number of your Roku, and the display you are connecting to. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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