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basedkazoo
Level 7

Resetting itself back to Wifi Set up

I just tried setting up my Roku Express. It connected to Wifi and said it was going to install updates. Now it keeps appearing with a screen that says Roku and then brings me back to the “Let’s Get Started” screen. Any ideas? Roku Express (3900 series)  

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makaiguy
Community Streaming Expert

Re: Resetting itself back to Wifi Set up

I've never had this happen with any of mine (at least not so far, knock wood...) but it is frequently reported.

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

This has not been universally successful, but many people have reported it worked for them.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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