Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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basedkazoo
Level 7

Resetting itself back to Wifi Set up

I just tried setting up my Roku Express. It connected to Wifi and said it was going to install updates. Now it keeps appearing with a screen that says Roku and then brings me back to the “Let’s Get Started” screen. Any ideas? Roku Express (3900 series)  

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makaiguy
Level 20

Re: Resetting itself back to Wifi Set up

I've never had this happen with any of mine (at least not so far, knock wood...) but it is frequently reported.

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

This has not been universally successful, but many people have reported it worked for them.

Let us know how you make out.

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