Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Elt
Level 7

Reset

After I reset Roku with a pen, it asks what language I want and goes right to searching for wireless. Once it finds it, it won’t accept my password and won’t let me back to any setup features. Any ideas?

0 Kudos
1 REPLY 1\
atc98092
Community Streaming Expert

Re: Reset

Your wireless password must be a simple letter/number combination. Capital letters are OK, but no special characters (@, #, $, %, etc...)

If your password meets those requirements, you might try using an alternate Internet connection, such as a phone hotspot. For some reason that should work, and then after it's set up it will connect to your home wireless. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos