Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7


After I reset Roku with a pen, it asks what language I want and goes right to searching for wireless. Once it finds it, it won’t accept my password and won’t let me back to any setup features. Any ideas?

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Level 21

Re: Reset

Your wireless password must be a simple letter/number combination. Capital letters are OK, but no special characters (@, #, $, %, etc...)

If your password meets those requirements, you might try using an alternate Internet connection, such as a phone hotspot. For some reason that should work, and then after it's set up it will connect to your home wireless. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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