I just check on newer Ultra, and it was fine. Look under Settings/System/About and make sure it's still linked to your user account. If it's not, perhaps someone hacked into your account and removed the device from your account.
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.