Getting Started - Setup & How-to

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Level 7

Reset or erased?

Over night both my Roku's are acting like they have been factory reset. Every App asks for login. There was no power outage or storms. How can I get them back?

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Community Streaming Expert

Re: Reset or erased?

I just check on newer Ultra, and it was fine. Look under Settings/System/About and make sure it's still linked to your user account. If it's not, perhaps someone hacked into your account and removed the device from your account.


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