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FH50
Level 7
‎08-13-2020 02:16 PM

Reset or erased?

Over night both my Roku's are acting like they have been factory reset. Every App asks for login. There was no power outage or storms. How can I get them back?

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atc98092
Level 21
‎08-13-2020 04:10 PM

Re: Reset or erased?

I just check on newer Ultra, and it was fine. Look under Settings/System/About and make sure it's still linked to your user account. If it's not, perhaps someone hacked into your account and removed the device from your account.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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