Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Reset device and new remote won’t work the device

Device has been hanging up and giving the notice to restart. I have done several restarts even by unplugging the device. It will work for a day or so and start hanging up or kicking me out. Tonight I did the reset button on the device and when it started back up, it took me to the setup menu but the new voice remote will not run the device. Any suggestions on how to fix this?

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Reset device and new remote won’t work the device

You always have to re-pair the voice remote after a factory reset. 

Unplug the power to the roku, plug it backm in once it stops bouncing press and hold the pairing button in the battery compartment for 3 seconds and release let it communicate with roku. It is alright if the light goes out, don't touch a thing until you get confirmation its paired, which should be a big DONE on screen.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.