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TBV67
Level 7

Reset device and new remote won’t work the device

Device has been hanging up and giving the notice to restart. I have done several restarts even by unplugging the device. It will work for a day or so and start hanging up or kicking me out. Tonight I did the reset button on the device and when it started back up, it took me to the setup menu but the new voice remote will not run the device. Any suggestions on how to fix this?

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1 REPLY 1\
Tivoburkee
Community Streaming Expert

Re: Reset device and new remote won’t work the device

You always have to re-pair the voice remote after a factory reset. 

Unplug the power to the roku, plug it backm in once it stops bouncing press and hold the pairing button in the battery compartment for 3 seconds and release let it communicate with roku. It is alright if the light goes out, don't touch a thing until you get confirmation its paired, which should be a big DONE on screen.

Edmund
Roku Community Streaming Expert

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