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Level 7

Replacing my Roku

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I received email saying my good old Roku device was not going to be supported along with a link to an upgrade offer.  All I want to do is replace what we have - no extras.  It would be nice if Roku, which knows the device I am using, would simply say "model XXXX" would be the equivalent to replace your present device.  On the contrary. I can't find any help, just the offer to sell a variety of devices.  What's the deal?

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Level 21

Re: Replacing my Roku

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@dcbrand wrote:

Weird - I attempted to post this information this morning.  Don't know how I messed up.  Anyhow, my device is a smallish black square with XS etched on the top,  On the bottom I found Roku 2 and 3100X for Model.  I hope this posts and someone can guide me to the replacement nearest to the one we have enjoyed.  thanks, dcbrand


Oh yeah, the 3100 is very old. I have two myself. As mentioned, it was once top of the line, but is woefully underpowered and out of date for the latest channels. Mine have been stashed in a drawer for a couple of years now, because they performed so poorly. 

As mentioned, there is no direct replacement for the 2 XS. The Ultra is almost there, but it doesn't have the analog outputs the 3100 had. But in every other way the Ultra is so far beyond the 3100 there's no comparison. Support for 4K/HDR and H.265 are of course the most significant improvements, but it's also far more powerful than even Roku devices that are far newer than the 3100. 

So, unless you need the analog outputs, the Ultra would be the closest replacement to your 3100. If you're OK with wireless only, then the Premiere or Premiere+ are lower cost options. If you do need analog out, the Express+ (no longer available on the Roku site, but can still be found online) is the only option available.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 21

Re: Replacing my Roku

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@dcbrand wrote:

My new Roku Express + arrived and set up seemed smooth.  Then I noticed that there is no "power" button on the remote.  Both strange and inconvenient.  Even worse, with our old Roku at the top of the "Home" menu was always DVD - DVR - Antenna.  That whole line is gone.  If I use the old remote which does have a "power" button by the way, that top line reappears.  I'm so frustrated I could scream.  I had to call Netflix to renew my account to use the new Express + for some reason and suspect that I now have two systems in one box: the old #2 to turn it on and view over the air TV, and the new Express + to see Netflix after December 15.  What a crazy mess.  And there is no phone number or chat line for Roku available anywhere.  I wish I had studied up on alternatives before I decided to stick with this sorry system.


I'm not following you. Above you said you had the 3100 2 XS. I have the remote for my 3100 in my hand, and there's no power button. And I've never seen a menu line on the screen with Antenna or DVD. That sounds more like a Roku TV. Until Roku released their most recent players, only Roku TVs had power buttons on the remote. My Ultra, which is only 3 years old, has no power button. And the players that do now have such a button are not powered off with that button, as it's solely for controlling a TV via IR or CEC.

What TV are you using to connect the Express+? It sounds like you have a Roku TV as well as a 2 XS. If that's the case, then yes you have two separate Roku devices using the same screen. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 19

Re: Replacing my Roku

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Go to settings> system> about. And tell us your model of roku, we could tell you the equivalent model now available. You post has to info, try helping us to help you.

Edmund
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Level 7

Re: Replacing my Roku

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Thanks tivoburkee,  I'm headed for bed and the device is downstairs.  I'll check in the morning for model info.  I can tell you we have had it for several years and it was the basic device - came with a small black plastic block that rests under the Roku TV and a simple remote controller.  If that helps, great.  Otherwise I will get the model number in the morning.  Peace, dcbrand

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Level 21

Re: Replacing my Roku

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@dcbrand wrote:

Thanks tivoburkee,  I'm headed for bed and the device is downstairs.  I'll check in the morning for model info.  I can tell you we have had it for several years and it was the basic device - came with a small black plastic block that rests under the Roku TV and a simple remote controller.  If that helps, great.  Otherwise I will get the model number in the morning.  Peace, dcbrand


The devices that are being dropped from support were all released in 2011 or 2012. If you've only had it a few years, then unfortunately you bought something that was already a few years out of date. But if that really is all the time you've had it, perhaps your Roku isn't actually included and you received the email in error. We'll know for sure when you can tell us what model you have.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Replacing my Roku

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Weird - I attempted to post this information this morning.  Don't know how I messed up.  Anyhow, my device is a smallish black square with XS etched on the top,  On the bottom I found Roku 2 and 3100X for Model.  I hope this posts and someone can guide me to the replacement nearest to the one we have enjoyed.  thanks, dcbrand

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Level 19

Re: Replacing my Roku

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Roku XS 3100 at one time was the top of the line Roku, the equivalent nowadays would be Roku Ultra. The Ultra is only roku with a usb port,and it has Ethernet port, but doesn't have av breakout jack like xs had. Instead of using Bluetooth remote like xs, it now uses Wifi direct, both are RF. Ultra now has tv power & volume on the remote. If you can do without the USB port and Ethernet port, there are cheaper roku you can get.

Edmund
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Level 21

Re: Replacing my Roku

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@dcbrand wrote:

Weird - I attempted to post this information this morning.  Don't know how I messed up.  Anyhow, my device is a smallish black square with XS etched on the top,  On the bottom I found Roku 2 and 3100X for Model.  I hope this posts and someone can guide me to the replacement nearest to the one we have enjoyed.  thanks, dcbrand


Oh yeah, the 3100 is very old. I have two myself. As mentioned, it was once top of the line, but is woefully underpowered and out of date for the latest channels. Mine have been stashed in a drawer for a couple of years now, because they performed so poorly. 

As mentioned, there is no direct replacement for the 2 XS. The Ultra is almost there, but it doesn't have the analog outputs the 3100 had. But in every other way the Ultra is so far beyond the 3100 there's no comparison. Support for 4K/HDR and H.265 are of course the most significant improvements, but it's also far more powerful than even Roku devices that are far newer than the 3100. 

So, unless you need the analog outputs, the Ultra would be the closest replacement to your 3100. If you're OK with wireless only, then the Premiere or Premiere+ are lower cost options. If you do need analog out, the Express+ (no longer available on the Roku site, but can still be found online) is the only option available.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Level 7

Re: Replacing my Roku

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Thanks for the help.  I just accepted the upgrade offer for the Express + at $22+ with tax and shipping.  The Roku site offers no link to check and confirm the order or track the delivery.  Guess I'm Amazon spoiled.  So, I'll just wait and see.  I couldn't even go back to see if this offer included the remote or if I had to order that separately or if my old remote will work with the new device.  Someone needs help - maybe Roku, maybe me, maybe both.  Peace, dcbrand

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Level 7

Re: Replacing my Roku

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dcbrand, I'd love to hear your opinion on the upgrade? I just did the exact same thing today and am now anxiously waiting for the new box. My 3100x is miles behind my Roku 3 and the clincher was the non-support for Disney+. I'm hoping I'll see a night and day improvement in performance on the Express+... If not I'll probably just buy the Ultra.

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Highlighted
Level 7

Re: Replacing my Roku

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My new Roku Express + arrived and set up seemed smooth.  Then I noticed that there is no "power" button on the remote.  Both strange and inconvenient.  Even worse, with our old Roku at the top of the "Home" menu was always DVD - DVR - Antenna.  That whole line is gone.  If I use the old remote which does have a "power" button by the way, that top line reappears.  I'm so frustrated I could scream.  I had to call Netflix to renew my account to use the new Express + for some reason and suspect that I now have two systems in one box: the old #2 to turn it on and view over the air TV, and the new Express + to see Netflix after December 15.  What a crazy mess.  And there is no phone number or chat line for Roku available anywhere.  I wish I had studied up on alternatives before I decided to stick with this sorry system.

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