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My Roku stick is "frozen." I have tried repeatedly to unplug it, let it cool, and plug it back in. Nothing works and I cannot Navigate to "settings." I have tried to set up a replacement online, but the site will not accept the serial number printed right on the stick. I have tried calling several Roku phone numbers and am unable to reach anyone. I would like to speak live with someone in Roku support about how to get the stick replaced. I have had it for less than a year and it is under warranty. I am extremely frustrated by, and disappointed with, Roku. This experience has been terrible and reflects very poorly on the company.
Look more closely at the serial number. A Zero (0) looks very similar to a capital O. The zero has a bit of a squeeze in the middle, while the letter O is completely round. That's what usually trips people up.
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