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skskinner
Level 7
‎11-28-2020 12:41 PM

Repairing my Roku to new television

I have a different television and would like to use my Roku device with it but when I plug it in all it does is go to the Home Screen. Everything is frozen. I can’t arrow down to search for other apps like Pureflix. It’s just stuck. What do I need to do to re-pair it with my different television or so I need to buy a new Roku?

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renojim
Community Streaming Expert
‎11-28-2020 01:51 PM

Re: Repairing my Roku to new television

You don't pair a device to a TV (other than programming the remote to control the TV if you have a remote that's capable of that).  It sounds like the Roku remote isn't working.  What's the model number of the Roku?  Did you try new batteries in the remote?

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