Help

Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
eeetter
Newbie
‎05-07-2022 04:45 PM

Remote works during setup but quits working when you get to the "wireless" screen

Roku Express4K+

Went through setup 5 times now. Works untell I get to the "wireless" screen then the remote quits working. The green light flashes green on the back when I put the batteries in and keeps on flashing.

The blue light is flashing on the streaming player box all the time rather i press the remote or not.

HELP 

Does anyone know how to talk to a real person at Roku??

0 Kudos
Reply
1 REPLY 1
RokuDanny-R
Retired Moderator
‎05-11-2022 04:08 PM

Re: Remote works during setup but quits working when you get to the "wireless" screen

@eeetter

Thanks for the post.

We would recommend taking a look at the information provided by our Support page here: Fix your remote

If you are still unable to resolve the issue, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Reply