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CatLady01
Level 7

Remote doesn’t work after device reset

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I gave my Roku Premier to a friend. I’m trying to install it and the remote was working fine. I decided I needed to reset it, so I can get rid of my account information. Now the remote won’t work. I got to the language screen and I’m not able to continue from there. I replaced the batteries with brand new ones. The power button works and so does the volume. I just can’t make any selections. What’s up with that?  I can’t get it set up for her without the remote. It’s a relatively new device, too. 
Please help!

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3 Solutions

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Tivoburkee
Community Streaming Expert

Re: Remote doesn’t work after device reset

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After a factory reset the roku loses pairing with wifi remotes. If it were the original IR remote that came with premiere it would just work. Only wifi remotes have tv controls, no IR remotes have it unless it was roku tv remote. So press and hold the pairing key in the battery compartment of the remote for 3 seconds and release. Let it communicate with roku. 

Edmund
Roku Community Streaming Expert

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atc98092
Community Streaming Expert

Re: Remote doesn’t work after device reset

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Depending on the model of Premiere, you probably have an IR remote. That means it does not require pairing, but it does need a clear line of sight between the remote and the Roku.

How to tell if you have an IR remote? Open the battery case and look for a button near the bottom. If there is no button, then it's IR, and it either works or it doesn't. If there's a button, you need to re-pair the remote to the player. Follow the steps on this page to pair the remote.

Dan

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Tivoburkee
Community Streaming Expert

Re: Remote doesn’t work after device reset

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The OP has tv controls so it differently not an IR remote. 

Edmund
Roku Community Streaming Expert

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5 REPLIES 5\
Tivoburkee
Community Streaming Expert

Re: Remote doesn’t work after device reset

Jump to solution

After a factory reset the roku loses pairing with wifi remotes. If it were the original IR remote that came with premiere it would just work. Only wifi remotes have tv controls, no IR remotes have it unless it was roku tv remote. So press and hold the pairing key in the battery compartment of the remote for 3 seconds and release. Let it communicate with roku. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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atc98092
Community Streaming Expert

Re: Remote doesn’t work after device reset

Jump to solution

Depending on the model of Premiere, you probably have an IR remote. That means it does not require pairing, but it does need a clear line of sight between the remote and the Roku.

How to tell if you have an IR remote? Open the battery case and look for a button near the bottom. If there is no button, then it's IR, and it either works or it doesn't. If there's a button, you need to re-pair the remote to the player. Follow the steps on this page to pair the remote.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.

View solution in original post

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Tivoburkee
Community Streaming Expert

Re: Remote doesn’t work after device reset

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The OP has tv controls so it differently not an IR remote. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

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CatLady01
Level 7

Re: Remote doesn’t work after device reset

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Thank you so much for such a quick response!! I appreciate it so much. 

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makaiguy
Community Streaming Expert

Re: Remote doesn’t work after device reset

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A remote with tv power and volume buttons sounds like one that uses a Wi-Fi remote connection to the Roku.  After doing a Factory reset, a Wi-Fi remote will need to be paired to the Roku again.

See this Roku page for help: https://support.roku.com/article/360011621473

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I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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