Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CatLady01
Level 7

Remote doesn’t work after device reset

Jump to solution

I gave my Roku Premier to a friend. I’m trying to install it and the remote was working fine. I decided I needed to reset it, so I can get rid of my account information. Now the remote won’t work. I got to the language screen and I’m not able to continue from there. I replaced the batteries with brand new ones. The power button works and so does the volume. I just can’t make any selections. What’s up with that?  I can’t get it set up for her without the remote. It’s a relatively new device, too. 
Please help!

0 Kudos
3 Solutions

Accepted Solutions
Tivoburkee
Level 20

Re: Remote doesn’t work after device reset

Jump to solution

After a factory reset the roku loses pairing with wifi remotes. If it were the original IR remote that came with premiere it would just work. Only wifi remotes have tv controls, no IR remotes have it unless it was roku tv remote. So press and hold the pairing key in the battery compartment of the remote for 3 seconds and release. Let it communicate with roku. 

Edmund

View solution in original post

0 Kudos
atc98092
Level 21

Re: Remote doesn’t work after device reset

Jump to solution

Depending on the model of Premiere, you probably have an IR remote. That means it does not require pairing, but it does need a clear line of sight between the remote and the Roku.

How to tell if you have an IR remote? Open the battery case and look for a button near the bottom. If there is no button, then it's IR, and it either works or it doesn't. If there's a button, you need to re-pair the remote to the player. Follow the steps on this page to pair the remote.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post

0 Kudos
Tivoburkee
Level 20

Re: Remote doesn’t work after device reset

Jump to solution

The OP has tv controls so it differently not an IR remote. 

Edmund

View solution in original post

0 Kudos
5 Replies
Tivoburkee
Level 20

Re: Remote doesn’t work after device reset

Jump to solution

After a factory reset the roku loses pairing with wifi remotes. If it were the original IR remote that came with premiere it would just work. Only wifi remotes have tv controls, no IR remotes have it unless it was roku tv remote. So press and hold the pairing key in the battery compartment of the remote for 3 seconds and release. Let it communicate with roku. 

Edmund

View solution in original post

0 Kudos
atc98092
Level 21

Re: Remote doesn’t work after device reset

Jump to solution

Depending on the model of Premiere, you probably have an IR remote. That means it does not require pairing, but it does need a clear line of sight between the remote and the Roku.

How to tell if you have an IR remote? Open the battery case and look for a button near the bottom. If there is no button, then it's IR, and it either works or it doesn't. If there's a button, you need to re-pair the remote to the player. Follow the steps on this page to pair the remote.

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post

0 Kudos
Tivoburkee
Level 20

Re: Remote doesn’t work after device reset

Jump to solution

The OP has tv controls so it differently not an IR remote. 

Edmund

View solution in original post

0 Kudos
CatLady01
Level 7

Re: Remote doesn’t work after device reset

Jump to solution

Thank you so much for such a quick response!! I appreciate it so much. 

0 Kudos
makaiguy
Level 20

Re: Remote doesn’t work after device reset

Jump to solution

A remote with tv power and volume buttons sounds like one that uses a Wi-Fi remote connection to the Roku.  After doing a Factory reset, a Wi-Fi remote will need to be paired to the Roku again.

See this Roku page for help: https://support.roku.com/article/360011621473

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos