They just quit answering my emails about support, cant tie their own shoes! Let alone fix an issue. Dont not buy a Roku I have 5. Three of them come up w/ a HDPC screen, they have no idea how to fix it.
Your profile shows that this is your only post. Maybe ask a questions.
I can honestly say that a company that doesn’t want to help out it’s customers is not worth buying. I’m am gonna go amazon and let everyone know to NEVER buys this product
Reaching out to contact support was the first place I went. It is more for hardware and basic software support on sold devices, and it only points to articles written about specific problems. My problem of the PIN not being recognized wasn't one of those listed. Selecting "Other" gives no article options. At the end of each article in the other categories, a user is offered a choice... Ask the community (where we are here), or Contact customer support, the second option being a loop that brings the user back to where they started. Community is really the only option if there isn't a support page about the problem. If there is a problem that isn't solved, there should be a process to escalate it. -Thank you to those of you who try.
I'm not sure how you missed it, but the "Need More Help" button on the support page you've included in your images gives you the chance to chat with or call a support rep:
I was on this page within 4 clicks when I went to the link I gave you earlier. I waited another 35 seconds after clicking on the 'Chat' button and typing in my info to chat with a support rep. Seems to fit the criteria you were asking for, and couldn't be much more easy to do. At no point during my 4 clicks did I end up in "a loop that brings the user back to where they started". Maybe try again using the link above?