Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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beduke
Level 7

ROKU not sending Activation E-mails

I have purchased two Streaming Stick +, I was able to get one of the sticks activated to my account. The other I couldn't get activated because I never get Activation E-mail sent to my e-mail server.

I can see my ISP e-mail server traffic down to every e-mail received, spam included.

Apparently ROKU is not sending the e-mails out from its e-mail server. This is after multiple attempts of checking SPAM folder (do you think we are dumb), factory resets etc.

I sent the streaming stick back to Amazon, ordered another Streaming Stick+. I tried to setup this THIRD stick and still will not get an activating e-mail, tried a different e-mail address and got an activation e-mail to the other un-associated address, but this requires setting up a separate account, I don't want to have another account. The third stick will activate but not to the e-mail associated to my account.

I How can I just add this activated stick to my account using the serial number?

Serial Number YHOO5P392097

28 REPLIES 28\
RG1055
Level 7

Re: ROKU not sending Activation E-mails

I'm having the same problem. I purchased a Streaming 4K Stick from Amazon which I'm attempting to setup, but I'm stuck at getting the activation link from Roku also. I have an account with Roku and all my information there is correct. What's going on Roku?!

beduke
Level 7

Re: ROKU not sending Activation E-mails

Additionally, ROKU is not accepting Customer Support requests.

"There was an error submitting your request. Please try again."

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Wyman2
Level 7

not sending Activation E-mails

I have also been waiting for a activation link. Hours are passing, children are frustrated, I’m at my wits end. Please advise. 

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fincherdavid
Level 7

Re: ROKU not sending Activation E-mails

  1. Use your computer or smartphone to access your inbox and locate the email from Roku with the activation link. ...
  2. Open the email from Roku and select the activation link.
  3. From the Roku website, follow the instructions to create a free Roku account or log in to your existing account.
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Strega
Level 16

Re: not sending Activation E-mails

If any of you are using gmail, try searching for the email.  I've seen a few posts where a gmail user said the activation email didn't appear in their inbox or their spam folder, but when they searched for it, it was there. 

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Wyman2
Level 7

Re: not sending Activation E-mails

Help please. I completed all paperwork registration. Please call me. Tish Wyman

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mark44001
Level 7

Re: not sending Activation E-mails

Same Problem as others. It will send activation to another account but I am forced to open another Roku account.. Don't need or want 2 accounts. How can I activate on original account ? By the way, went through remedies on Roku chat. Gave them my email address and said they would be in touch. Haven't heard from them in 3 days! Have 3 rokus and am updating to the Streaming Stick 4k w/Dolby Vision.

Model 3820x

snSmiley Frustrated090418VTG2M

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fgs
Level 7

Re: ROKU not sending Activation E-mails

I have an idential problem. cannot get my code to activate. Screen just stays the same. How can you force the code to be forwarded

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RokuMary-F
Roku Employee
Roku Employee

Re: not sending Activation E-mails

Hi @mark44001,

Thanks for posting in the Roku Community!

I can see that you’ve been in contact with our support team regarding your activation issue. Rest assured that I’ve followed up on your support request. We sincerely appreciate your patience, keep an eye on your email, a member of our support team will be in contact.

Best regards,
Mary

 

Additional resources that you might find helpful:

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