Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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jscallon
Level 7

ROKU linked but stuck on Activate page

i have linked my roku express to the point hwere it shows up linked on my account but every time it is updating channels it looks like it restarts and sends me back to the activation page with a different code to use ive done it 7 times now....

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4 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU linked but stuck on Activate page

@jscallon 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can update and set up your device. Then once your device has been setup, try reconnecting back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Diosces
Level 7

Re: ROKU linked but stuck on Activate page

Hi Danny, I just bought a new ROKU Ultra.  I'm having same problem where device does nothing after I put the activation code into web browser.  The TV screen stays on the activation page showing the code.  I've registered and have a ROKU account. Reading the forums I've seen you request we  reboot the WIFI/Network and device. I've tried that and still same, go thru device setup and sticks at activation screen everytime.

I sent you PM with the serial and model number

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Stunnerrpb
Level 7

Re: ROKU linked but stuck on Activate page

Any resolution to this yet?  I’m having the same issues with a roku press. 

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RokuMary-F
Roku Employee
Roku Employee

Re: ROKU linked but stuck on Activate page

Hi @Stunnerrpb,

Thanks for reaching out to the Roku community!

You can try performing a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
We would also recommend taking a look at our Support page for more information on how to resolve player activation issue: How do I resolve an issue when activating or ... - Roku

Let us know how it goes! We're hoping this will work for you.

Thanks,

Mary

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