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Bombagibi
Level 7
‎05-01-2020 11:31 AM

ROKU 3 suddenly stopped working

I have a ROKU 3 that I bought in 2016. It has worked great until yesterday. When I turn it on, the dancing ROKU comes up with the music, but it stays there. never goes ahead to regular screen with channels.

No burnout, no overheating. No change in the setup. I have a Sony Bravia with speakers. I tried to reboot by unplugging it. 3 Times. no help. I tried pushing the reset button on the back. No help. My internet is working fine. HELP! any ideas??

 

Dane

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RokuDanny-R
Roku Employee
Roku Employee
‎05-01-2020 12:59 PM

Re: ROKU 3 suddenly stopped working

@Bombagibi 

Thanks for the note.

Do you have a SD card plugged into your device? If so we would recommend removing the SD card and restarting your device to see if it starts up normally, then resinserting the SD card.

If you do not have a SD card in your device, we would recommend trying to perform a factory reset on your device. For more information, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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