Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Kc12
Level 7

Premiere will not complete setup mode

Has anyone been able to setup a faulty Roku Premiere? I have tried everything. Factory reset multiple times. Tried wireless connection and used a Hotspot. Nothing. My account says the roku is connected, but the activation will not finish. Now I am getting the "we can't recognize your email" message. Are these all just faulty?

4 REPLIES 4\
WhatBunchaDopes
Level 8

Re: Premiere will not complete setup mode

 


@Kc12 wrote:

Has anyone been able to setup a faulty Roku Premiere? I have tried everything. Factory reset multiple times. Tried wireless connection and used a Hotspot. Nothing. My account says the roku is connected, but the activation will not finish. Now I am getting the "we can't recognize your email" message. Are these all just faulty?


Great question. Mine updated the firmware automatically the first time.  They may have borked the firmware? 

Chopper2850
Level 7

Re: Premiere will not complete setup mode

No, same problem here and no support  from  Roku!!!! Need to get their **bleep** together. 

Bear4472
Level 7

Re: Premiere will not complete setup mode

I am having the same issue, keeps asking to get a new code.

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makaiguy
Community Streaming Expert

Re: Premiere will not complete setup mode

I ran into the same thing. There was a problem at Roku's end with the activation system last evening (15 April, 2021).  It was fixed after an hour or so.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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