Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
We are trying to set up a brand new Roku premiere. We enter our network information; it says it’s downloading software; then it goes to the bouncing ROKU letters and then a purple screen before going back to set up.
We have reset the WiFi router (don’t have a hotspot to try), and done a reset on the roku box. We’ve gone through the process a dozen times but nothing is working.
Some have reported success in getting beyond the update step of new installations by connecting to a different network (a wifi hotspot on a cell phone or a friend's wifi). If it completes the update there and starts to function, you can then change the network connection to your intended home network via Settings > Network > Set up connection.
This hasn't worked for everyone, but enough have reported success that it's probably worth a try.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
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