Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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jls2502
Level 7

Premiere set up stuck

We are trying to set up a brand new Roku premiere. We enter our network information; it says it’s downloading software; then it goes to the bouncing ROKU letters and then a purple screen before going back to set up. 

We have reset the WiFi router (don’t have a hotspot to try), and done a reset on the roku box. We’ve gone through the process a dozen times but nothing is working. 

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7 Replies
makaiguy
Level 21

Re: Premiere set up stuck

Some have reported success in getting beyond the update step of new installations by connecting to a different network (a wifi hotspot on a cell phone or a friend's wifi). If it completes the update there and starts to function, you can then change the network connection to your intended home network via Settings > Network > Set up connection.

This hasn't worked for everyone, but enough have reported success that it's probably worth a try.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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renojim
Level 21

Re: Premiere set up stuck

Also, make sure you're using the supplied power adapter and not your TV's USB port.

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jls2502
Level 7

Re: Premiere set up stuck

We are.

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jls2502
Level 7

Re: Premiere set up stuck

Thanks, but we don't have a hotspot and we tried using the neighbor's WiFi last night, which didn't work.

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DBDukes
Level 16

Re: Premiere set up stuck

It may be time to try starting the process over with a full factory reset.

Plug it in. Hold down the Reset button continuously for a full 30 seconds -- I say again, a full 30 seconds -- and follow the initial setup process form the beginning.

DBDukes
https://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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jls2502
Level 7

Re: Premiere set up stuck

Yep; tried that too -- twice.  Smiley Happy

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renojim
Level 21

Re: Premiere set up stuck

Time to return it.

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