Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Premier setup

I just brought a Premier Roku stick for my Samsung TV.  I follow the set up as instructed and connect the Roku stick to an HDMI port. Once I connect it the audio on my cable channels dropped out. Once I dis-connected the Roku the audio came back.  I tried swapping the connections to different HDMI ports.  The. same issue occurs.  I even test it on the over-the-air TV source.  The same issue happens. Does anyone have any advice to offer?

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Roku Employee
Roku Employee

Re: Premier setup

@Jay7474 

Thanks for the post.

Have you tried switching out the HDMI cable used to connect the Roku device? Is the audio on your TV aside from the Roku device having the same issues?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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