For some reason my Roku premier will not move past the purple Roku screen with the letters jumping up and down. I Have hard reset, unplugged, connected to another television same issue!!
update: no solutions so I will return and get a different brand.
Was it powered and did you depress the reset pinhole for over 30 seconds?
Yes to both
Thanks for the information.
Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.