Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Raqui23
Level 7
‎06-10-2020 03:28 PM

Premier Roku will not move past the purple ROKU screen

For some reason my Roku premier will not move past the purple Roku screen with the letters jumping up and down. I Have hard reset, unplugged, connected to another television same issue!!

Any suggestions?

 

update: no solutions so I will return and get a different brand.

0 Kudos
Reply
3 REPLIES 3\
Tivoburkee
Community Streaming Expert
‎06-10-2020 07:11 PM

Re: Premier Roku will not move past the purple ROKU screen

Was it powered and did you depress the reset pinhole for over 30 seconds? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
Raqui23
Level 7
‎06-12-2020 04:28 PM

Re: Premier Roku will not move past the purple ROKU screen

Yes to both

0 Kudos
Reply
RokuDanny-R
Roku Employee
Roku Employee
‎06-15-2020 03:20 PM

Re: Premier Roku will not move past the purple ROKU screen

@Raqui23 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Reply