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Raqui23
Level 7
‎06-10-2020 03:28 PM

Premier Roku will not move past the purple ROKU screen

For some reason my Roku premier will not move past the purple Roku screen with the letters jumping up and down. I Have hard reset, unplugged, connected to another television same issue!!

Any suggestions?

 

update: no solutions so I will return and get a different brand.

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3 Replies
Tivoburkee
Level 20
‎06-10-2020 07:11 PM

Re: Premier Roku will not move past the purple ROKU screen

Was it powered and did you depress the reset pinhole for over 30 seconds? 

Edmund
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Raqui23
Level 7
‎06-12-2020 04:28 PM

Re: Premier Roku will not move past the purple ROKU screen

Yes to both

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RokuDanny-R
Roku Employee
Roku Employee
‎06-15-2020 03:20 PM

Re: Premier Roku will not move past the purple ROKU screen

@Raqui23 

Thanks for the information.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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