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TaraM
Level 7
‎01-17-2021 01:17 PM

Power cord does not fit securely in device’s USB port

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This is my second Roku premier with exact same issue. The power cord does not fit securely into the USB port on the streaming device. It sits in there and connects but falls out constantly , if anyone moves near the television or breathes too hard basically, it falls out. Then you have to get up, fiddle with it til it reconnects , hold your breath as you back away and then start over from scratch and relocate wherever you were in your program. Obviously it is very annoying.

I had a premier in 2017 with this problem but never dealt with it. I got a new premier last month and it’s doing the same thing! 

why won’t the cord securely connect in the USB port? What needs to be replaced? Why has this happened twice?  Is there something I don’t know?  I really don’t want to replace the whole unit and have to go through reactivating all my channels only to find out it’s the same problem (which is what just happened) Thanks

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renojim
Community Streaming Expert
‎01-17-2021 10:53 PM

Re: Power cord does not fit securely in device’s USB port

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You can use any USB cable that fits.

Roku Community Streaming Expert

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View solution in original post

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makaiguy
Community Streaming Expert
‎01-17-2021 06:28 PM

Re: Power cord does not fit securely in device’s USB port

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I don't recall ever having seen this complaint before so I've got to think it's not a common problem.
You're not, by any chance, reusing your former USB cable are you?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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TaraM
Level 7
‎01-17-2021 06:32 PM

Re: Power cord does not fit securely in device’s USB port

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thanks, no the new one did the same thing. i made sure to try them both 

i should just get a new cord. can i use any cord like that or does it need to be from roku? 

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renojim
Community Streaming Expert
‎01-17-2021 10:53 PM

Re: Power cord does not fit securely in device’s USB port

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You can use any USB cable that fits.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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TaraM
Level 7
‎01-18-2021 09:49 AM

Re: Power cord does not fit securely in device’s USB port

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ok der thank you 

that’s embarrassing how obvious that should have been to me. i guess since it’s happened two out of two times i had to ask.... 

thank you

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RokuDanny-R
Roku Employee
Roku Employee
‎01-18-2021 04:58 PM

Re: Power cord does not fit securely in device’s USB port

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@TaraM 

Thanks for the posts.

In general, we highly recommend powering your devices through a wall outlet rather than using the TV USB port.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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TaraM
Level 7
‎01-18-2021 05:27 PM

Re: Power cord does not fit securely in device’s USB port

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hi , yeah it was the cord that goes from streaming device into the wall plug in. it’s the little end that won’t fit in the streaming device properly. i put a random usb cord i had around house in and now my life is totally changed 

it is weird that i had that problem two times in a row , on premiers bought 3 years apart 

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