Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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DHff
Level 7

Picture but no sound

With the Roku express, set up with hdmi cable from roku directly into tv. Picture is fine, but no sound. I tried the second hdmi port, even tried another hdmi cable. Tv is not on mute.

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4 REPLIES 4\
VIZIO
Level 7

TV with no audio with roku streaming stick

Hi. I just bought a roku streaming stick+ and when I hooked it up to my Vizio smart TV I was unable to get any audio, but the picture was perfect. I then went and hooked up the streaming stick to my Sony TV to see if it was a TV issue. I had the exact same problem. The picture was perfect, but again no audio. I've adjusted the audio settings in Roku and the TV with no success. I would really like the streaming stick to work and have researched many topics to resolve the problem, but haven't found a solution. Please help! 

Thanks

VIZIO

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RokuDanny-R
Roku Employee
Roku Employee

Re: Picture but no sound

@DHff @VIZIO 

Thanks for the inquiry.

We would recommend taking a look at our Support page for troubleshooting steps regarding no audio on your Roku device here: What should I do if I do not hear the audio from my Roku® streaming player?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MudDuck
Level 7

Re: Picture but no sound

I believe it's Vizio problem. (probably on purpose, given you can't download sling because it's not in app store. I just bought a Vizio and took the working 4k roku stick plugged in hdmi1,2,&3. Checked all settings, still no sound. Plugged in 2 different firesticks, 1-1080 & 1-4k, both work great. This is part of the sucky war between companies too ignorant to understand it a real person/consumer who eventually decides who survives. Embrace and win, Fight and divide.

As a side note, another regular Roku stick did the same, also some TV channels won't play sound???

VIZIO??

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MudDuck
Level 7

Re: Picture but no sound

Also, just fyi....I tried everything from the support page....

Used the HDMI ports, I don't have a Roku adapter for the other ports. 

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