Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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chancy_nicole
Level 7

Pair your remote screen won’t go away

My remote light is flashing green ans will power the tv on ans off but the pair your remote screen won’t go away. Nothing is working. Tried plugging ans unplugging. Removed batteries. Unpaired and repaired the remote. Not sure what to do.

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Pair your remote screen won’t go away

Try this:

Remove the remote batteries.  Unplug the Roku from its power.

Plug Roku back in, then when it boots back up put the batteries back into the remote.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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chancy_nicole
Level 7

Re: Pair your remote screen won’t go away

Thank you for your response but sadly that didn’t work either /:

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