Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Not receiving activation email - my work around

Along with so many, I could not receive email to activate my new Roku. All the suggestions (factory re-set, etc) did not work. So here is my stupid solution that did work:

I have more than one email address, so I went to my Roku account and changed my email to one different than the one that would not receive the activation. I went back and submitted the 2nd email to activate, and immediately received the activation email. Device activated with no trouble.

I will leave the new email for Roku for now, but I suspect I could now change back to the original email I used and be OK.

Also, change the email in your account before attempting to use the new address. Otherwise, Roku will try to set up a new account when you use the new address.


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