Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Not able to update new Roku express 2019

Update stops at 51%. Error code 005, and sometimes error code 003. I read through all available posted solutions, attempted many times and no success. I have gone to secret screen and attempted update, I have used the factory reset, I have reset the router. All possible combinations of these steps have been performed. Many hours wasted.

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Level 7

Re: Not able to update new Roku express 2019

I also tried using 2 different hot spots, one on att and one on t-mobile. 

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Roku Employee
Roku Employee

Re: Not able to update new Roku express 2019

@Cellz 

Thanks for the note.

We would recommend taking a look at our Support page for troubleshooting steps regarding your issue here: What should I do if my Roku® device is unable to update software?

If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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