Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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DodiAnn
Level 7

No sound

My TV with sound was on this morning. My husband turned it off, and I came back into the room later and turned it on — no sound. I contacted Roku support , and they gave me some BS that my local Roku account needed to be updated. I ask if I could do that, and they said no, we can do that for $50. Has anyone else encountered this?

In addition, the TV in our den has sound.

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2 REPLIES 2\
StreamerUser
Level 20

Re: No sound

You were either scammed when you first set your Roku TV up, or you were being scammed when you called today (you called a scammer).

Roku's support number is (816) 272-8106 - and it only handles billing/account issues, and first time setup/activation.

If you called any other number, you called a scammer and were being scammed.

I suggest you immediately change the password to your Roku account.

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DBDukes
Community Streaming Expert

Re: No sound

@DodiAnn 

If the sound through the Roku goes out, restart the Roku. Settings > System > System restart

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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