Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Burrie
Level 7

No setup screen

Trying to set up a new Roku Express and I will get the dancing Roku logo screen but nothing after that. Connections are all good and our WiFi is functioning. I’ve tried the reset button several times but getting nothing beyond the dancing logo. Tried disconnecting and reconnecting power as well. 

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renojim
Community Streaming Expert

Re: No setup screen

Make sure you're using the supplied power adapter and not your TV's USB port.  Do you have another TV you can try it on?

Roku Community Streaming Expert

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DBDukes
Community Streaming Expert

Re: No setup screen

A reset is properly done by holding the reset button for no less than 30 seconds. Read that again. Just trying to emphasize it’s importance. 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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