Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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LoriW
Level 7

No set up activation screen

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I'm trying to set up a second roku express + in my home.  But it goes straight to the home screen with channels to start watching.   I don't get the set up and activation screen to add device to my roku account.  

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makaiguy
Community Streaming Expert

Re: No set up activation screen

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@LoriW wrote:

I'm trying to set up a second roku express + in my home.  But it goes straight to the home screen with channels to start watching.   I don't get the set up and activation screen to add device to my roku account.  


That means it's already been set up and linked to a Roku account.

Check Settings > System > About.  Is the email address shown the email address for your Roku account?  If not, it's linked to a different account.   You can do a Factory reset and set it up again from scratch, linking it to your Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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Strega
Level 16

Re: No set up activation screen

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Used Roku perhaps? If so, a factory reset may be needed:

https://support.roku.com/article/208757008

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makaiguy
Community Streaming Expert

Re: No set up activation screen

Jump to solution

@LoriW wrote:

I'm trying to set up a second roku express + in my home.  But it goes straight to the home screen with channels to start watching.   I don't get the set up and activation screen to add device to my roku account.  


That means it's already been set up and linked to a Roku account.

Check Settings > System > About.  Is the email address shown the email address for your Roku account?  If not, it's linked to a different account.   You can do a Factory reset and set it up again from scratch, linking it to your Roku account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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